This page describes checks customers should make before hiring a restoration provider. It is not a claim that every provider reachable through this site has passed every check.
What should you verify?
Ask for the company's legal name and contact details, current liability insurance information, relevant training or certifications, and licenses for regulated trades when those tasks are part of the scope. Request references or authentic examples of prior work where appropriate.
What belongs in the written scope?
A clear scope should identify the suspected source, affected materials, contamination conditions, extraction or cleaning work, expected drying monitoring, access and demolition decisions, and reconstruction responsibilities. Request changes in writing.
What promises should raise questions?
Be cautious about guarantees of insurance approval, a fixed response time unsupported by dispatch arrangements, or demolition recommendations made without adequate explanation.
How do you check a specific provider?
Ask for the identity of the company that will visit your property and verify qualifications before authorizing work. This information is provided for consumer decision-making and does not replace your own checks.